Business skills

Browse reusable Agent Skills, each with a clear purpose and practical guidance.

biz-crm-strategy

Customer relationship management strategy — integrated framework with six pillars: customer segmentation (RFM/CLV), journey orchestration (cross-channel), CDP technology stack, loyalty-program design, B2B key-account management (KAM), and CRM organization/governance. Use for VIP program design, membership-system decision, retail/ecommerce/B2B customer strategy, CDP buy-vs-build, marketing-automation adoption, or key-customer churn. Triggers: 『CRM 系統』『會員經營』『客戶分級』『大客戶策略』『CDP』『行銷自動化』『客戶生命週期』『VIP 方案』『顧客忠誠』『RFM』『CLV』『KAM』『Journey Orchestration』. For 師大 EMBA CRM, 政大 ecommerce, 中山 marketing cases. Complements Asgard `biz-cac-ltv` (tactics) and `biz-customer-journey` (single method) with the strategic integration layer.

218 repo starsObserved in 2 repos
Business
GitHub

biz-customer-journey

Map and analyze the customer journey across Awareness, Consideration, Decision, Usage, and Advocacy stages. Use this skill when the user needs to understand the customer experience end-to-end, identify drop-off points, optimize touchpoints, or improve conversion — even if they say 'where are we losing customers', 'what's our funnel look like', or 'map the user experience'.

218 repo starsObserved in 2 repos
Business
GitHub

biz-dupont

Apply DuPont Analysis to decompose Return on Equity (ROE) into profitability, efficiency, and leverage components. Use this skill when the user needs to diagnose why ROE is high or low, compare financial performance drivers across companies, or identify which operational lever to pull — even if they say 'why is our ROE declining' or 'how do we improve returns'.

218 repo starsObserved in 2 repos
Business
GitHub

biz-erm

Enterprise risk management (ERM) framework layer — integrates COSO ERM 2017 (five components, 20 principles), ISO 31000, three-lines model, risk appetite, risk heatmap, and key risk indicators (KRI) into a complete governance playbook covering structure through culture. Use for ERM implementation, risk-system build, risk mapping, risk-appetite statement drafting, three-lines setup, CRO role design, or Taiwan FSC corporate-governance evaluation response. Triggers: 『ERM 導入』『風險管理框架』『COSO』『風險地圖』『風險胃納』『KRI』『CRO 職責』『三道防線』『風險委員會』『ISO 31000』『風險熱圖』『風險治理』. For 師大／政大／陽交 EMBA risk-management/governance/audit cases. Complements Asgard `algo-risk-*` (Altman Z, Benford, credit, VaR) with the framework/governance layer. 獨董挑選/董事會組成/IPO 治理: use `biz-corporate-governance`.

218 repo starsObserved in 2 repos
Business
GitHub

biz-financial-ratios

Analyze financial health using ratio categories: profitability, liquidity, leverage, efficiency, and valuation. Use this skill when the user needs to assess a company's financial performance, compare companies, evaluate creditworthiness, or prepare financial due diligence — even if they say 'is this company financially healthy', 'analyze these financial statements', or 'compare these two companies'.

218 repo starsObserved in 2 repos
Business
GitHub

biz-lean-six-sigma

Apply Lean and Six Sigma principles to eliminate waste and reduce process variation. Use this skill when the user needs to improve operational efficiency, identify the seven wastes (TIMWOOD), run DMAIC improvement projects, or streamline workflows — even if they say 'our process is too slow', 'where are we wasting resources', or 'how do we reduce defects'.

218 repo starsObserved in 2 repos
Business
GitHub

biz-management-accounting

Management accounting toolkit for internal decision support: ABC costing, variance analysis, transfer pricing, and responsibility accounting. Use for product profitability disputes, budget variance diagnosis, inter-division pricing design, and business-unit manager performance evaluation. Triggers: 『這個產品真的賺錢嗎』『成本分攤』『事業部之間怎麼算錢』『本月成本超支』『評核廠長績效』『內部轉撥』『ABC 作業成本』『差異分析』『責任中心』『管理會計』. For Taiwan EMBA cases, term reports, and management-decision simulations (台大／陽交／成大 財管必修).

218 repo starsObserved in 2 repos
Business
GitHub

biz-net-zero-transition

Net-zero transition playbook: GHG inventory (ISO 14064-1, GHG Protocol Scope 1/2/3), science-based targets (SBTi), TCFD and ISSB S1/S2 climate disclosure, Taiwan carbon fee, decarbonization roadmap, internal carbon pricing, supply-chain carbon, product carbon footprint, green electricity and T-REC. Use for corporate decarbonization roadmap, carbon inventory, carbon-fee response, TCFD/ISSB reporting, supply-chain decarbonization, or responding to international customers (Apple, RE100). Triggers: 『碳盤查』『SBTi』『碳費』『TCFD』『淨零路徑』『範疇 3』『綠電』『CBAM』『ISO 14064』『ISSB』『T-REC』. For Taiwan EMBA ESG/sustainability/operations/strategy/finance cases. Focuses on Taiwan listed-company and supply-chain practice; sustainability strategy theory: use Asgard `grad-sustainability`; ERM 框架整合氣候風險: use `biz-erm`; 董事會 ESG 委員會結構設計: use `biz-corporate-governance`; 併購 ESG 盡職調查: use `fin-m-and-a`.

218 repo starsObserved in 2 repos
Business
GitHub

biz-pestel

Apply PESTEL framework to scan the macro-environment across Political, Economic, Social, Technological, Environmental, and Legal dimensions. Use this skill when the user needs to assess external macro factors affecting a business, industry, or market — especially before entering a new country, launching a product, or evaluating regulatory risk. Also use when the user mentions 'macro analysis', 'external environment', or 'what trends should we watch'.

218 repo starsObserved in 2 repos
Business
GitHub

biz-porters-five-forces

Apply Porter's Five Forces framework to assess industry competitive dynamics and attractiveness. Use this skill when the user needs to analyze an industry's profitability structure, evaluate market entry barriers, assess supplier or buyer bargaining power, or understand competitive intensity — even if they say 'industry analysis' or 'is this market worth entering' without naming Porter's explicitly.

218 repo starsObserved in 2 repos
Business
GitHub