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Consistent Help

Testing & Quality
consistent-help

Consistent Help is an Agent Skill for testing & quality published in the thedaviddias/Front-End-Checklist repository on GitHub: a SKILL.md instruction file an AI agent can load to do this task.

Use when reviewing support UI across multi-page flows such as checkout, onboarding, account recovery, or support journeys. Compare multiple pages in the same variation instead of reviewing a single page alone.

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How to use this skill

Bring this guide into your coding agent with a prompt tailored to the tool you use.

  1. Open your project in Codex.
  2. Copy and paste the prompt below.
  3. Review files and risks before approving any action.
Prompt to paste
Inspect the Agent Skill at https://github.com/thedaviddias/Front-End-Checklist/blob/HEAD/skills/consistent-help/SKILL.md and all supporting files. Report provenance, permissions, scripts, dependencies, and security risks. Propose an exact installation into .agents/skills/consistent-help, but wait for my approval before writing files or running scripts.

Copying this prompt does not install or run the skill. Review third-party files before use.

Keep repeated help mechanisms in a consistent location

Users who need help during a task should not have to hunt for it on every screen. Predictable placement reduces stress and makes support easier to find when a user is already struggling.

Quick Reference

  • Put repeated help in the same place across related pages
  • Keep the same relative order at the same breakpoint and zoom level
  • Review chat, phone, contact, FAQ, and help-center entry points together
  • Inconsistency across steps matters more than the exact visual style

Check

Audit repeated help mechanisms across this set of pages. Check whether contact links, chat triggers, help-center links, or support phone numbers appear in the same relative order on each page.

Fix

Move repeated help mechanisms into a consistent location and keep their relative order stable across the flow at the same breakpoint.

Explain

Explain WCAG Consistent Help, what counts as a repeated help mechanism, and why consistent serial order matters more than pixel-perfect placement.

Code Review

Review page chrome, support UI, and responsive layouts related to Keep repeated help mechanisms in a consistent location. Flag exact pages or breakpoints where repeated help moves to a different relative position.

For full implementation details, code examples, and framework-specific guidance, see references/rule.md.

Rule page: https://frontendchecklist.io/en/rules/accessibility/consistent-help