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incident-platforms

DevOps & Security
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Incident management platform integration for PagerDuty, Opsgenie, and related tools

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Source SKILL.md: https://github.com/a5c-ai/babysitter/blob/HEAD/library/specializations/devops-sre-platform/skills/incident-platforms/SKILL.md

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Incident Platforms Skill

Overview

Specialized skill for incident management platform integration and operations. Provides deep expertise in PagerDuty, Opsgenie, and related incident response tooling.

Capabilities

PagerDuty Configuration

  • Service and service directory setup
  • Escalation policy design
  • Schedule configuration
  • Event rules and routing
  • Service dependencies mapping
  • Business services setup
  • Analytics and reporting

Opsgenie Configuration

  • Team and user management
  • Escalation policy creation
  • Schedule and rotation setup
  • Integration configurations
  • Alert policies and routing
  • Notification rules

Incident Lifecycle

  • Incident creation and triaging
  • Priority and severity classification
  • Status page updates
  • Stakeholder communication
  • Incident timeline documentation
  • Resolution and closure

On-Call Management

  • Schedule creation and management
  • Rotation patterns (weekly, daily, custom)
  • Override handling
  • Coverage gaps identification
  • Handoff procedures
  • On-call compensation tracking

Alerting Integration

  • Prometheus Alertmanager integration
  • Grafana alerting integration
  • CloudWatch alarm routing
  • Custom webhook configurations
  • Alert deduplication rules
  • Suppression and maintenance windows

Postmortem Support

  • Postmortem template generation
  • Timeline reconstruction
  • Action item tracking
  • Blameless postmortem facilitation
  • Metrics extraction (MTTR, MTTD)

Target Processes

  • incident-response.js - Incident response framework
  • oncall-setup.js - On-call rotation management
  • monitoring-setup.js - Alert routing integration

Usage Context

This skill is invoked when processes require:

  • Setting up incident management platforms
  • Configuring on-call schedules and escalations
  • Integrating alerting with incident platforms
  • Managing incident lifecycle
  • Generating postmortem documentation

Dependencies

  • PagerDuty API access (API key)
  • Opsgenie API access
  • Monitoring system integration credentials

Output Formats

  • PagerDuty service/escalation configurations
  • Opsgenie team/schedule configurations
  • Integration webhook configurations
  • Postmortem templates
  • On-call schedule reports