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totango-health

Apps & Automation
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Totango customer health and engagement monitoring

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How to use this skill

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  2. Copy the prompt below and paste it into your agent.
  3. Review the proposed files and risks before you approve installation.
Prompt to paste
I want to install this Agent Skill for this project in Codex.

Source SKILL.md: https://github.com/a5c-ai/babysitter/blob/HEAD/library/specializations/domains/business/sales/skills/totango-health/SKILL.md

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First, summarize what it does, its dependencies, license status if identifiable, and any risks. Show the exact files you propose to add under .agents/skills/totango-health/. Do not write files or run scripts until I approve.

After I approve, install the complete skill folder, including required referenced files, into that project location. Verify it is discoverable, then tell me its actual invocation name and how to use it. Do not claim it is installed until you have verified it.

Copying this prompt does not install or run the skill. Review third-party files before use. Codex skill guide

Totango Health

Overview

The Totango Health skill provides integration with Totango's customer success platform for SuccessBLOC data access, health indicators, campaign enrollment, and segment management. This skill enables systematic customer journey management and health monitoring.

Capabilities

SuccessBLOC Data

  • Access SuccessBLOC configurations
  • Retrieve module-specific metrics
  • Track journey stage progression
  • Monitor touchpoint completions

Health Indicators

  • Retrieve multi-dimensional health data
  • Access usage and engagement metrics
  • Track support ticket trends
  • Monitor relationship health

Campaign Management

  • Enroll accounts in campaigns
  • Track campaign progress
  • Measure campaign effectiveness
  • Automate journey triggers

Segment Management

  • Create and manage segments
  • Apply dynamic segmentation rules
  • Track segment membership changes
  • Use segments for targeting

Usage

Health Dashboard

Retrieve health indicators for a portfolio of accounts to identify priorities and risks.

Campaign Enrollment

Enroll at-risk accounts in a re-engagement campaign with appropriate touchpoint sequences.

Segment Analysis

Analyze accounts by segment to identify patterns and optimize customer journey stages.

Enhances Processes

  • customer-health-monitoring
  • account-expansion-upsell

Dependencies

  • Totango subscription
  • Integration configurations
  • SuccessBLOC setup